And Then You Read Something That Makes Your Heart Sink

Like this example of BT not giving any help to, (or apparently a rat’s about) its customers who could really do with a bit of help.

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Nik Perring is a short story writer, author, teacher of writing, and editor from the UK. His books include the widely celebrated Not So Perfect (Roastbooks, 2010), and A Book of Beautiful Words (2014). He co-wrote Freaks! (TFP/HarperCollins 2012), and A Book of Beautiful Trees is out in 2015.

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